Purchase, refund & other policies
purchase, cancellation and refunds
1.1 You agree that you are financially willing and able to invest in any of my Programs or Services by choice, and that by so doing, you are not incurring any economic hardship in any way. You understand and agree that by enrolling in and purchasing my Program or Services, you are committed to making the required payments and pay the total investment amount agreed at the point of purchase, or as directed in the Client Agreement/Terms and Conditions.
1.2 Due to your purchase being a Program or Service in a business capacity, we do not offer refunds or cancellations unless a specific Program or Service is advertised as having a ‘money back guarantee’. In this case, each request for a refund will be responded to on a case by case basis within 7 business days of your request being emailed to [email protected]. Refunds will be processed via an external payment processor and can take up to 10 business days from the point at which we send the money back to you.
1.3 Should your payment relate to a live event, either face to face or virtual, please note there will be no refunds given unless under extreme circumstances and as per prior agreement with Anna Willson. Should the event be unable to go ahead for any reason, you will be informed in a timely manner where possible and a credit will be applied to your account. Your payment can be re-used at anytime in the future for additional events. Please note any live events, either face to face or virtual, are for entertainment purposes only and therefore results cannot be guaranteed.
1.4 All contracts and purchases are binding. Should your purchase relate to a downloadable item, this will be shared with you via a secure download link/website page/email once payment has been confirmed and it will be your responsibility to check your email spam folder. All links/downloads have been tested prior to publication and are in full working order, however, should you have issues downloading your items we will be happy to help you following an email to [email protected].
APPLICATION OF TERMS AND CONDITIONS
2.1. These terms and conditions (“Terms”) apply to all of the Your Soul Calling Ltd programs (the “Program”) or services (the “Service”) operated by Anna Willson via the business named Your Soul Calling. By registering to be a participant in our Program or Service, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing.
2.2. The agreement between us and you, the person or entity registering to be a participant in the Program or Service (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon us emailing you to confirm our acceptance of you for the Program or Service or following direct payment online. They shall continue until terminated in accordance with these Terms.
2.3. If you are purchasing online, we will send you an email acknowledging your order following successful payment and acceptance of your order. It is your responsibility to check your spam folder for any email confirming purchase or delivering your goods.
2.4. If at any stage you have made an error in your order, you may email us at [email protected] to correct any errors.
2.5. If you are purchasing online, you should print a copy of these Terms for your records as we will not be filing a copy and we may change these Terms from time to time.
2.6. These Terms should be read in conjunction with our Terms of Website Use, Privacy Policy and Acceptable Use Policy (all of which can be found on our website www.Yoursoulcalling.com).
2.7. Any content posted or submitted by you to our site in the course of the Program or Service is subject at all times to the Acceptable Use Policy.
2.8. Where you are a corporate entity, “you” as used in these Terms shall be deemed to include your officers and employees and you shall procure that such officers and employees fully comply with these Terms.
PROGRAM and in person sessions
3.1. The Program or Service will be provided over the course specified prior to sign up and shall be delivered by a combination of online sessions, telephone sessions, one on one in person sessions (where applicable) (collectively, the “Sessions”), or as a downloadable product as detailed on the site.
3.2. The date and time of all Sessions are as set out in the Client Agreement or welcome email provided on sign up, or via the initial offer details via the website/landing page, but are subject to change. We will provide you with as much notice of any change as is possible but we shall not be liable to you in any way for any change to such dates or times. Please check the site/your emails regularly for updates on changes to dates and times.
3.3. If you need to cancel a Session, you should provide us with as much notice as possible (by emailing [email protected]) and we will endeavour to reschedule the session to a mutually convenient date and time. If you provide us with less than 24 hours notice or fail to provide us with any notice we may not be able to reschedule the session and shall not be obliged to refund you any amounts paid in relation to such session.
3.4. If you arrive late for a Session, we will try to extend the end time but if this is not possible, the session will end at the scheduled time and we will not be obliged to refund you any amounts paid in relation to such session.
3.5. Any In Person Sessions may be held in third party venues such as hotel meeting rooms and you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). We will require you to leave if you do not comply with such policies and rules (and shall not be obliged to refund you any amounts paid in relation to such session).
3.6. You are responsible for your own belongings that you take to an In Person Session and neither we nor the venue will be liable for any loss, damage, theft or destruction of any of your belongings.
3.7. You agree to indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a venue as part of the Program.
Online Sessions
4.1. The online sessions of the Program or Service are held on third party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Program or Service, but in the event that such content (or any content added by you or other participants in the Program or Service) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.
4.2. You agree to keep user details and your password for any site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorised use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorised use of your account.
PAYMENT
5.1. The total price payable for the Program or Service is as set out via the Client Agreement sent to you on sign up and/or on the website/landing page associated to that specific offer.
5.2. You may choose to pay by instalments if this option is available, or in one lump sum, and the total price payable shall depend upon which option you have chosen and shall be as set out in the Client Agreement. Where no Client Agreement or contract exists, all associated Terms and Conditions will be set out here, or on the relevant website/landing page, and will be legally binding.
5.3. If you choose to pay in instalments, the first payment of the amount set out in the Client Agreement/website will be payable on registration for the Program or Service. Recurring payments will then be set up for further instalments of the amount set out in the Client Agreement/website. Should any recurring payment mechanism fail, any and all outstanding invoices must be paid within 7 calendar days.
5.4. Payment is to be made by any method that is detailed on our website/payment system or as stated in the Client Agreement sent to you on sign up.
5.5. Without prejudice to any other right or remedy that we may have, if any sum payable under these terms is not paid within 7 calendar days of the date due we reserve the right to (i) charge interest from the date due for payment to the actual date of payment at the rate of 3% above the base rate of the Bank of England from time to time in force and/or (ii) suspend the availability of the Program or Service until such time as payment is made or the Contract is terminated. We will review each payment on a case by case basis.
5.6. The total price payable is as set out in the Client Agreement/website and is inclusive of Value Added Tax (and any other applicable taxes or duties).
5.7. You shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Program or Service.
5.8. All payments are non-refundable unless advertised otherwise, although we accept in some extreme circumstances this will need to be reviewed. We agree to do so amicably on a case by case basis following an email to [email protected] as soon as you are aware of an issue with the payment and/or your ability to take part in the Program or Service purchased.
OUR OBLIGATIONS
6.1. We warrant to you that the Program or Service and any Program materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Program or Service is supplied.
6.2. Other than as set out in paragraph 6.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching/mentoring and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.
6.3. We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
6.4. We acknowledge that in the course of the Program or Service we will have access to your confidential information and we agree not to (except in the proper course of our duties) use or disclose to any third party such confidential information. This restriction does not apply to:
(a) any use or disclosure authorised by you or required by law; (b) any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or (c) any information which is already in, or comes into, the public domain otherwise than through our unauthorised disclosure.
6.5. You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing the Program or Service to you and you can unsubscribe to our email communications at any time.
INTELLECTUAL PROPERTY
7.1. We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Program or Service and all content within the Program or Service and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Program or Service, or the content of the Program or Service to you or to any other person.
7.2. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the Program or Service without the explicit consent in writing of Anna Willson, Founder of Your Soul Calling.
7.3. We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content of the Program or Service for the purposes for which the Program or Service were provided only.
7.4. Except as set out in paragraph 7.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent from Anna Willson, Founder of Your Soul Calling.
7.5. You may not without our prior written consent make any audio or visual recordings of any part of our Program or Service without prior permission from Anna Willson, Founder of Your Soul Calling.
7.6. You agree for me to document and retain any personal details necessary for me to help you progress during the Service/Program and will allow me to utilise video/audio recording as required. You agree to me utilising your positive feedback/program outcomes in external media campaigns at any time following your purchase.
7.7. You acknowledge that certain information contained in the Program or Service and any Program materials is already in the public domain.
7.8. The provisions of this paragraph 7 shall survive termination of the Contract.
TERM AND TERMINATION
8.1. The Contract shall continue until the end of the Program or Service when the Contract shall expire other than for the Terms that are specifically stated to remain in force past termination or expiration.
8.2. Notwithstanding the provisions of paragraph 8.1, either of us may terminate the Contract on written notice to the other with immediate effect if at any time:
8.2.1. The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or
8.2.2. The other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offence (other than a road traffic offence); or
8.2.3. The other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.
8.3. On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining instalments regardless of the point at which the Contract is terminated).
8.4. Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
8.5. Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.
8.6. Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.
8.7. This paragraph 8 shall survive termination of the Contract.
LIABILITY
9.1. Nothing in this paragraph 9 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.
9.2. We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by the you as a result of you entering into the Contract and/or us providing the Program or Service.
9.3. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall in all circumstances be limited to the price paid by you for the Program or Service.
9.4. If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
9.5. We shall not be not liable for additional costs incurred by you as a result of changes in (i) the Program or Service, (ii) any other content, (iii) the location of venues, (iv) the time and date of sessions or (v) trainers, instructors or coaches.
9.6. The provisions of this paragraph 9 shall survive termination of the Contract.
9.7. You acknowledge and agree that:
9.7.1. The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Program or Service (which shall be deemed to have been terminated by mutual consent);
9.7.2. In entering into the Contract you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the provision of the Program or Service other than as expressly set out in the Contract.
9.8 Whilst I take care in creating this Program or Service for you, you agree that I will not be held responsible in any way for the information that you request or receive through this Program or Service, including my services, products, and any Program materials and any other information you have received from or through me related to this Program or Service. You agree that you fully and completely hold harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in the Program or Service, including all services, products, and materials, to the extent permitted by applicable law.
GENERAL
10.1. By registering for our Program or Service you warrant that:
10.1.1. You are legally capable of entering into binding contracts; and
10.1.2. You are at least 18 years old; and
10.1.3. That all information you provide us with is materially true and accurate at all times and not misleading in any way.
10.2. You accept that communication with us will be mainly electronic. We will contact you by e-mail, provide you with information by posting notices on our site or via social media. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10.3. We may vary these Terms (other than the price payable by you for the Program or Service) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Program or Service will be deemed to be your acceptance of any new Terms.
10.4. The Contract is personal to you and you may not assign, transfer, charge, subcontract, sub-license or deal in any other manner with all or any of your rights under the Contract.
10.5. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract without providing prior notice to you.
10.6. If we fail to insist upon strict performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is in writing.
10.7. If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
10.8. A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
10.9. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the Contract are not subject to the consent of any person that is not a party to the Contract.
10.10. The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
10.11. We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).
10.12. Unless the context otherwise requires, a reference to one gender shall include a reference to the other gender.
AFFILIATES AND REFERRALS
11.1 From time to time you may be extended an opportunity to become an affiliate of Yoursoulcalling.com for particular promotions and programs. Affiliate invitations will be extended to you personally, however if you wish to apply to become an affiliate you may email [email protected]
11.2 All Referrals must be new clients to Your Soul Calling and will not be classified as referrals if the Company has been providing support or other services within the last 2 years.
11.3 The intention for Referral must be clearly communicated in writing to [email protected] before the new client signs up. The Company must agree to the referral and under no circumstances can claims can be made retrospectively.
11.4 We reserve the right to refuse a referral.
11.5 Referral fees or discounts cannot be used in conjunction with any other promotion unless by written agreement from the Company.
11.6 The Company reserves the right to change the Referral Program and its Terms and Conditions at any time, and any decision by the company is final.
personal responsibility and assumption of risk
12.1 You acknowledge that you take full responsibility for yourself and all decisions made before, during and after the coaching/mentoring Program or Service. You accept full responsibility for your choices, actions and results before, during and after this Program or Service, and you knowingly assume all of the risks of the Program or Service related to your use, misuse, or non-use of the Program or Service or any of the program materials.
12.2 You understand and agree that you are solely responsible for your results and there are no guarantees. You also understand that I guide you with the best of intentions and may offer you support that I have received directly from my intuition, but that this should never supersede professional advice from professional bodies.
disclaimer
13.1 You understand that this Program or Service and any materials within it are being provided as self-help tools for your own use and for informational and educational purposes only. There are many factors that influence results, so no guarantees can be made as to the results you will experience through the Program or Service you sign up to.
13.2 You agree that Anna Willson directly or the business Your Soul Calling is not responsible for your physical, mental, emotional and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience either prior to, during or following the purchase of any Program or Service via Your Soul Calling.
13.3 You accept that no spiritual reading delivered by Anna Willson, Founder of Your Soul Calling is ever guaranteed to be 100% accurate and all readings given to you by Anna Willson or Your Soul Calling are given accurately as seen at the time. Anna Willson (the Person) or Your Soul Calling Ltd (the Business) can accept no responsibility for any decisions or actions that you yourself take, or for any aspect of a service that does not happen for you as suggested.
13.4 All spiritual readings are subject to your own personal judgement and interpretation and it is entirely up to you what actions you take on the back of them. Any readings carried out will contain personal opinions of Anna Willson and/or Your Soul Calling as an entity and they are what is seen and heard at the time, but should never replace advice from professional bodies for which you are solely responsible for seeking.
13.5 You recognise that Anna Willson will always have your best interests at heart, but as with anything, there are no guarantees and your success is dependent on your effort outside of the coaching Program or Service. You recognise that any comments about the outcome this Program or Service provides are expressions of opinions only and outcomes are based on subjective factors that cannot be controlled by my company.
13.6 I have used care in preparing the information provided to you, but this Program or Service and any materials are being provided as self-help tools for your own use and for informational and educational purposes only. There are many factors that influence results, so no guarantees can be made as to the results you will experience through this Program or Service.
13.7 You agree that I am not responsible for your physical, mental, emotional and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience through this coaching Program or Service. Nothing related to this Program or Service is intended to be considered medical, mental health, legal, financial, or religious advice in any way.
Non-Disparagement
14.1 If there is a dispute between us, you agree to not publicly or privately make any negative or critical comments about the Program or Service, my business or me, or to communicate with any other individual, company or entity in a way that disparages the Program or Service or harms my reputation in any way, including on social media. In arbitration or when required by law, of course, you are not prohibited from publicly sharing your thoughts and opinions.